Shipping Policy

Shipping Policy

Notice:Due to the upcoming Chinese New Year, January 15, 2023-January 30, 2023 is a holiday time and will not process shipments. Orders will be processed and goods will be shipped on January 31, 2023.

We ship to the following countries: Germany, Poland, Spain, UK, Australia, Denmark, Italy, Netherlands, Norway, Sweden, USA, Bulgaria, Canada, Finland

Standard shipping to track your order
The shipping options offered by the online shop on our website are estimates and do not guarantee delivery dates. In no case will we be liable for any loss, damage or penalties resulting from delays in shipment or delivery. Your parcel will be processed using the chosen shipping method, usually within 1-3 working days of your order being approved (depending on product availability and when you submit your order). Once the package has been shipped, you will receive an email with a shipment confirmation, tracking number and carrier information. To avoid any additional return shipping charges, please ensure that a family member is present to receive your parcel. If your order contains more than one product, such products may be delivered on different dates.

Parcels returned to our Operations Centre due to incorrect addresses will be subject to return shipping charges.

Packages are not processed or shipped on weekends and holidays. Weekend days should not be taken into account when calculating delivery dates.

Note: Since KG972W is sold at the ex-factory price, it is not included in the free shipping